Domestic Delivery (Kuwait)

• Orders are typically processed and shipped within 1–2 hours.
• Orders placed after 9:30 PM will be delivered the following day.
• Delivery is FREE on all orders over KWD 25; a flat rate of KWD 1 applies to each order below that amount.
• If an order cannot be fulfilled, you will receive a full refund, including the delivery fee.

GCC & Worldwide Delivery

International delivery usually takes 3–7 business days from the shipment date, depending on your location.

Delivery time excludes possible delays caused by customs clearance or processing.

We ship exclusively with Aramex, and tracking information will be emailed once your order has been dispatched.

In case of any unforeseen transportation surcharges, our team will contact you before dispatching your order.

Customs duties, VAT, and local taxes are the responsibility of the customer and must be paid upon delivery.

Exchanges

• To request an exchange, please contact our customer service within 48 hours of receiving your order.
• Exchanges are accepted within 14 days of purchase.
• Online purchases can be exchanged in any of our stores for size or color only.
• Items must be in their original condition. Gift items should also be returned as received.
• First exchange is free of charge. Additional exchanges will incur a 1 KWD delivery fee (or international courier fees).
• Exchanges are available for reasons such as fragrance or size discrepancies
• For other cases, please get in touch with our customer service.
• Once approved, exchanges are usually collected within 48 to 72 hours.
• Non-exchangeable items, including incense and oud oil.

Returns

• Online purchases cannot be returned in stores.
• Returns are accepted within 14 days of purchase.
• Returns for online orders are processed online only after a 'Return Request' is submitted through our website or after contacting customer care.
• To request a return, please raise a 'Return Request' from your orders page or contact our customer service within 48 hours of receiving your order.
• Items must be unused and in their original packaging with tags intact.
• Certain items are non-returnable, including incense and oud oil.
• If we delivered a wrong or defective item, we will cover the return shipping cost.
  In all other cases, the customer is responsible for return shipping fees.
• Once approved, returns are usually collected within 72 hours.

Refunds

• Refunds for website orders are processed online only to the original payment method used at checkout (including Cash on Delivery and online payments).
• No in-store refunds or price adjustments for online purchases.
• Refunds are processed once the returned items are received and inspected.
• Refunds are issued via the original payment method (Cash on Delivery or KNET for local, card/bank transfer for international).
• Refunds may take 3–15 working days to appear in your account, depending on your bank/payment provider.
• For fully refunded orders, the original delivery fee (1 KWD local or Aramex international) is non-refundable unless the order was not delivered or an error occurred on our end.