Domestic Delivery (Kuwait)

• Orders are typically processed and shipped within 1–2 hours.
• Orders placed after 9:30 PM will be delivered the following day.
• Delivery is FREE on all orders over KWD 25; a flat rate of KWD 1 applies to each order below that amount.
• If an order cannot be fulfilled, you will receive a full refund, including the delivery fee.

GCC & Worldwide Delivery

• International delivery usually takes 3–7 business days from the shipment date, depending on your location.
• Delivery time excludes possible delays caused by customs clearance or processing.
• We ship exclusively with Aramex, and tracking information will be emailed once your order has been dispatched.
• In case of any unforeseen transportation surcharges, our team will contact you before dispatching your order.
• Customs duties, VAT, and local taxes are the responsibility of the customer and must be paid upon delivery.

Exchanges

• To request an exchange, please contact our customer service within 48 hours of receiving your order.
• Exchanges are accepted within 14 days of purchase.
• Online purchases can be exchanged in any of our stores for size or color only.
• Items must be in their original condition. Gift items should also be returned as received.
• First exchange is free of charge. Additional exchanges will incur a 1 KWD delivery fee (or international courier fees).
• Exchanges are available for reasons such as fragrance or size discrepancies
• For other cases, please get in touch with our customer service.
• Once approved, exchanges are usually collected within 48 to 72 hours.
• Non-exchangeable items, including incense and oud oil.

Returns

• Online purchases cannot be returned in stores.
• Returns are accepted within 14 days of purchase.
• Returns for online orders are processed online only after a 'Return Request' is submitted through our website or after contacting customer care.
• To request a return, please raise a 'Return Request' from your orders page or contact our customer service within 48 hours of receiving your order.
• Items must be unused and in their original packaging with tags intact.
• Certain items are non-returnable, including incense and oud oil.
• If we delivered a wrong or defective item, we will cover the return shipping cost.
  In all other cases, the customer is responsible for return shipping fees.
• Once approved, returns are usually collected within 72 hours.

Refunds

• Refunds for website orders are processed online only to the original payment method used at checkout (including Cash on Delivery and online payments).
• No in-store refunds or price adjustments for online purchases.
• Refunds are processed once the returned items are received and inspected.
• Refunds are issued via the original payment method (Cash on Delivery or KNET for local, card/bank transfer for international).
• Refunds may take 3–15 working days to appear in your account, depending on your bank/payment provider.
• For fully refunded orders, the original delivery fee (1 KWD local or Aramex international) is non-refundable unless the order was not delivered or an error occurred on our end.